privacy Policy
The Pilates Boutique is committed to protecting your privacy and handling your personal information lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Isle of Man Data Protection Act 2018 and Isle of Man GDPR when you interact with us through our website, studio, booking systems, and communications.
1. Information We Collect
We collect personal information that is necessary to provide our services safely and effectively. This may include:
• Personal Information: Full name, date of birth, and gender
• Contact Details: Email address, phone number, and postal address
• Bookings & Attendance: Class and workshop bookings, cancellations, waitlists, and attendance history
• Studio Sign-In / Sign-Out Records: Name, date, and time of arrival and departure
• Payment Information: Billing and transaction details (processed securely via third-party payment providers)
• Health & Wellbeing Information: Relevant medical or injury information you voluntarily provide to support safe participation
• Communications: Emails, messages, enquiries, feedback, or survey responses
• Technical & Website Data: IP address, browser type, device information, and website usage data collected via cookies or analytics tools
2. How We Use Your Information
We use your personal data to:
• Create and manage your client account
• Process bookings, memberships, and payments
• Maintain accurate attendance and sign-in records
• Communicate class reminders, schedule changes, and important studio updates
• Respond to enquiries and provide personalised support
• Ensure sessions are appropriate for your health and safety
• Comply with fire safety, emergency evacuation, and health regulations, including knowing who is present in the studio at any given time
• Improve our services, systems, and marketing through analytics and feedback
• Meet legal, regulatory, and administrative obligations
3. Lawful Basis for Processing
Under Isle of Man GDPR, we process your personal data on the following lawful bases:
• Consent: Where you have given clear permission (e.g. to receive marketing communications)
• Contract: Where processing is necessary to provide services you have booked or requested
• Legal Obligation: Where we are required to comply with health, safety, fire, or other legal requirements
• Legitimate Interests: Where processing is necessary for the day-to-day operation of our studio, provided your rights and freedoms are not overridden
4. Fire Safety & Emergency Regulations
In line with fire safety and emergency evacuation requirements, The Pilates Boutique is required to maintain an accurate record of all individuals present in the studio.
• This includes recording names and sign-in/sign-out times for each visit
• These records are used solely for safety and emergency purposes, such as roll calls during an evacuation
• Sign-in data is stored securely and retained only for as long as reasonably necessary to meet legal and safety obligations
5. Marketing Communications
• You may choose to receive studio news, updates, offers, or event information by email or SMS
• You can opt out at any time by using the “unsubscribe” link in our emails or by contacting us directly
• We do not sell or share your personal data with third parties for marketing purposes
6. Data Sharing & Third Parties
We may share limited personal information with trusted third parties who support our business operations, including:
• Booking and payment processing platforms
• Email and communication service providers
• Professional advisors such as accountants or legal consultants
All third parties are required to process your data securely and in compliance with applicable data protection laws.
We do not sell, rent, or trade your personal information.
7. Data Retention
We retain personal data only for as long as necessary, including:
• While you are an active or recent client
• To meet tax, legal, or regulatory requirements
• To resolve disputes or enforce agreements
Health-related information is treated with additional care and deleted when it is no longer relevant.
8. Your Rights
Under Isle of Man GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permitted
• Object to or request restriction of certain processing activities
• Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at The Pilates Boutique.
You also have the right to lodge a complaint with the Isle of Man Information Commissioner if you believe your data has been handled unlawfully.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information, including secure systems, restricted access, and data protection safeguards.
10. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve functionality and understand how visitors interact with our site. You can control or disable cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our services. The most current version will always be available on our website.