Terms & Conditions
The Pilates Boutique Terms & Conditions
By booking or attending any class, private session, workshop, or event at The Pilates Boutique, you agree to the following Terms & Conditions. These apply to all clients attending via class packs, drop-in bookings, introductory offers, private sessions, promotional packages, or workshops.
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1. Booking & Payment
• All classes and sessions must be booked in advance through our online booking system.
• The Pilates Boutique operates as a cashless studio.
• Prices may be reviewed from time to time. Current pricing will always be available via the booking system, and any changes will be communicated where possible.
• All payments for classes, class packs, private sessions, workshops, and events are non-refundable.
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2. New Clients – Reformer Taster Session (Prerequisite)
• All new clients must complete a Reformer Taster Session before booking onto regular group Reformer classes.
• The Reformer Taster Session ensures clients are introduced safely to the equipment, basic technique, and studio expectations.
• This session is a mandatory prerequisite and is required for client safety and class suitability.
• The Pilates Boutique reserves the right to recommend additional private sessions before progressing to group classes where appropriate.
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3. Class Packs & Introductory Offers
• Class packs provide discounted access to sessions and are valid for the period stated at the time of purchase.
• All class packs are non-transferable and cannot be shared or resold.
• Unused sessions expire at the end of the validity period and cannot be extended, paused, or refunded due to illness, travel, or personal circumstances.
• Introductory offers are limited to one per client and must be used within the stated timeframe.
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4. Cancellations, Rescheduling & No-Shows
• Reformer classes cannot be cancelled but may be rescheduled up to 48 hours before the scheduled start time.
• 1-1 sessions may be rescheduled up to 24 hours before the scheduled start time.
• Late reschedules, non-attendance, or failure to arrive on time will result in the session being forfeited and charged in full.
• Repeated late changes or no-shows may result in restricted booking privileges.
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5. Arrival, Late Entry & Attendance
• Please arrive at least 5 minutes early so classes can begin on time.
• Late entry may be refused for safety reasons, particularly if the warm-up phase has passed.
• If you arrive too late to participate safely, the session will still be charged.
• On Fridays, Saturdays, and Sundays, clients will be met at the back entrance and escorted to the studio.
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6. Studio Etiquette
• Shoes, coats, and bags must be left in the changing room lockers.
• Personal belongings should not be brought into the studio space.
• Clients are asked to remove all personal belongings from the changing rooms at the end of their session or shower.
• Clients are welcome to use the changing rooms, toilets, lockers, and hair dryers provided.
• Use of the gym facilities is not permitted at this time. This may be introduced in the future as part of a membership offering.
• Recording of sessions is not permitted. Photos of the studio space are allowed.
• If you need to leave a class early, please inform the instructor at the beginning of the session.
• Classes are an inclusive environment — kindness and respect are expected at all times.
• Clients are kindly asked to bring bottled water to their session.
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7. Clothing & Equipment
• Appropriate exercise clothing that allows free movement must be worn.
• Grip socks are required for Reformer Pilates and are available to purchase if needed.
• All Reformer equipment is provided by the studio.
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8. Health, Safety & Medical Information
• All clients must complete a PAR-Q Health Screening Questionnaire prior to attending their first session.
• The form is available on our website.
• Clients are encouraged to email the completed form to the studio in advance so it can be reviewed prior to attending.
• A pre-assessment may be required before participating in classes.
• Clients must inform the studio of any changes to their health, including new injuries, pain, or medication.
• If you are unwell, please do not attend classes.
• Participation is voluntary and at your own risk. You confirm that you are physically able to take part in Pilates-based exercise.
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9. Liability & Personal Belongings
• The Pilates Boutique is not responsible for loss, theft, or damage to personal belongings brought onto the premises.
• Personal items are brought at your own risk — please avoid bringing valuables.
• The Pilates Boutique does not accept liability for injuries sustained during classes or while on the premises.
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10. Fire Safety
• All clients must sign in on arrival and sign out when leaving the studio in accordance with fire safety regulations.
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11. Workshops & Special Events
• Workshops and special events require full payment at the time of booking.
• Cancellations made within 48 hours of the scheduled event are non-refundable.
• If the studio cancels or reschedules an event, a credit or refund will be provided.
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12. Age Policy
• Clients must be 16 years or older to attend classes.
• Clients under 18 require written consent from a parent or guardian and may be required to complete a waiver.
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13. Code of Conduct & Right to Refuse Service
• Disruptive, unsafe, or inappropriate behaviour will not be tolerated.
• The Pilates Boutique reserves the right to refuse service, remove clients from sessions, or restrict future bookings without refund where these terms are breached.
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14. Privacy & Data Protection
• Client information is collected and stored securely in accordance with our Privacy Policy.
• By booking and attending sessions, you consent to the collection and use of your personal data for studio operations.
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15. Changes to These Terms
• The Pilates Boutique reserves the right to amend these Terms & Conditions at any time.
• The most current version will always be available via our website or booking system.